PRIVACY POLICY

At One Stop Heating and Cooling Inc., your privacy is important to us. This privacy Policy explains how we collect, use, and protect your information when you interact with our website, services, or communications.

Effective Date: May 4, 2026

1. Information We Collect

At One Stop Heating and Cooling Inc., we collect personal information only when it is voluntarily provided by you through our website, forms, phone calls, or other communications.

This may include:

Full name
Phone number
Email address
Service address (if provided)
Any information you submit when requesting a quote or service

We may also collect limited technical data such as:

IP address
Browser type
Website activity (via cookies and tracking tools)

2. How We Use Your Information

We use the information you provide strictly for business-related purposes, including:

Responding to your inquiries
Providing estimates and scheduling services
Customer support and follow-up
Sending service-related communications
Improving our services and marketing efforts

We DO NOT sell, rent, or share your personal information with third parties for marketing purposes.

Your information is used only to communicate with you regarding your request.

3. Communication Consent

By submitting your information through our website or contacting us directly, you agree and consent to be contacted by One Stop Heating and Cooling Inc. via:

Phone calls
Text messages (SMS)
Email

These communications are strictly related to your request, estimate, or service.

4. Call Tracking & Call Recording

To improve our service quality and marketing performance, we may use call tracking technologies provided by platforms such as Google.

This may include:

Recording phone calls
Analyzing call interactions
Measuring performance of advertising campaigns

You may hear a notification indicating that your call may be recorded.

These recordings are used strictly for:

Quality assurance
Training purposes
Improving customer experience

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Analyze website traffic
Improve user experience
Support advertising efforts (including Google Ads)

You can disable cookies through your browser settings if you prefer.

6. Data Protection

We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no method of transmission over the internet is 100% secure.

7. Your Privacy Rights (California Residents)

If you are a California resident, you have the right to:

Request access to the personal information we have about you
Request deletion of your personal information
Request that we do not share your information

To exercise any of these rights, please contact us using the information below.

8. Third-Party Services

We may use trusted third-party services (such as Google Ads, Yelp, analytics tools, and call tracking providers) to operate our business and improve marketing performance.

We may also receive customer information from third-party platforms such as Yelp, Google, or other lead generation services when a customer requests to be contacted. This information is used only to respond to the request, provide estimates, schedule services, and communicate regarding the requested service.

These providers may collect data as part of their services, but we do not authorize them to sell your personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

One Stop Heating and Cooling Inc.

📞 (323) 344-2555
📧 info@one-stop-hvac.com
🌐 https://www.one-stop-hvac.com/